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WHAT IS HOSTELWORLD?
Hostelworld is a budget travel comparison website, aimed at the student, youth or backpacker tourist groups.The company is the flagship brand of Web Reservations International and was formed in 1999. Their company website lists over 27,000 properties in 180 countries worldwide.Their corporate head office is based at - Charlemont Exchange, Charlemont Street, Dublin 2, Republic of Ireland.Telephone - +353- (0) -1-498-0700. FAX - 353-1-498-0715.
WHAT PRODUCTS DOES HOSTELWORLD SELL?
Hostelworld sells budget hotel rooms, travel insurance, discount flights, car hire, rail passes, sim cards, guide books, activities and tours.
WHERE CAN I BUY HOSTELWORLD PRODUCTS?
Hostelworld has trade relationships with 3,500 hotel and affiliate companies within the hospitality and travel and tourism industries, enabling them to find their customers the very best deals on any of their advertised flights, hotels and tours, all of which can be purchased from their exclusive website. The website is available in twenty three languages, which can be found by clicking onto the relevant home country's flag at the bottom of their homepage, and allows payments in multi currencies by way of a valid credit / debit card.Their website can be found by visiting - www.hostelworld.com.
WHAT ARE HOSTELWORLD'S BOOKING / CANCELLATION POLICIES?
Hostelworld does not own any of the advertised properties on it's website, but is simply a booking agent for them. Hostelworld make a small administration charge on all their bookings. Hostelworld customers can cancel bookings up to twenty four hours before arrival. All cancellations must be made with the relevant service provider direct. Any cancellations made after the twenty four hours before arrival limit or no shows, will have their credit cards billed for the first nights stay. All deposits are non refundable.
DOES HOSTELWORLD HAVE A CUSTOMER SERVICE FACILITY?
Hostelworld has a Contact Us page where customer service staff can be contacted by e-mail. Customer service staff can also be contacted by ringing +353 (0) 1524 5800, between 09.00 - 17.30 GMT, Monday - Friday. Hostelworld also have an Asia office situated at - Unit 402-403,No 425,Yanping Road, Shanghai, China, 200042.
DOES HOSTELWORLD OFFER ANY PROMOTIONAL DEALS?
Any Hostelworld promotional, money saving offers are advertised on their website's homepage.As most of Hostelworld's prices are the most competitive price deals to be found on any given day, it is still possible to find further discounts by signing up for the company's newsletter, joining their Facebook or Twitter pages or by downloading any one of their mobile, iPhone or Android apps.
DOES HOSTELWORLD HAVE ANY COMMUNITY PROGRAMS?
Hostelworld has an online community programme called My World, where members can upload photos and videos, manage bookings, review hostels and connect with other travellers. Hostelworld also has features enabling visitors to download podcasts,watch videos, receive free pocket guides and enter competitions.Customers can also join their flickr or Youtube pages where they can upload their travel images and videos. Hostelworld visitors can also access the services of the Hostelworld Blog, which is written by their team of experienced travel editors. Hostelworld have also recently announced the launch of their sister site BedandBreakfastworld.com.